Shipping policy

Prime Shop — Shipping & Delivery Policy

Last Updated: August 29, 2026

At Prime Shop, we are committed to making your shopping experience simple, reliable, and transparent. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our store.

Shipping Address:
Prime Shop
1617 Heritage Dr
Valrico, Florida 33594
United States

1. Shipping Availability

Prime Shop currently ships orders to addresses within the United States.

We currently offer the following shipping options:

Shipping Method Cost Estimated Delivery
USPS Ground Advantage FREE 2–5 business days
USPS Priority Mail $4.99 1–3 business days

USPS delivery estimates are service standards/expected delivery windows and are not guaranteed. Actual delivery time may vary depending on destination, postal volume, weather, holidays, carrier operations, and other circumstances outside our control.

2. Order Processing Time

Orders are generally processed and prepared for shipment within 1–2 business days after the order is successfully placed.

Orders placed on weekends or U.S. holidays will generally begin processing on the next business day.

Please note that:

  • Processing time is separate from shipping/transit time.
  • Orders may require additional processing time during holidays, sales, promotions, or periods of unusually high order volume.
  • If an item requires additional processing time, we will make reasonable efforts to communicate this to you.

Example

If you place an order on Monday and it is processed on Tuesday:

Tuesday → Order ships → Transit time begins → Delivery according to the selected USPS service.

3. Shipping Methods

FREE USPS Ground Advantage

Cost: $0

Estimated delivery: 2–5 business days after shipment.

USPS Ground Advantage includes tracking and is designed for reliable domestic ground delivery.

This is our standard shipping option and is automatically available for eligible U.S. orders.

USPS Priority Mail

Cost: $4.99

Estimated delivery: 1–3 business days after shipment.

Priority Mail is an expedited USPS service. USPS states that its delivery objective is generally 1–3 days, but the delivery time is not guaranteed.

Selecting Priority Mail does not eliminate our normal order-processing time.

4. Tracking Information

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

You can use the tracking number to monitor your package's progress.

Please allow some time for the carrier's tracking system to update after the package has been accepted by USPS.

Prime Shop is not responsible for delays caused by USPS scanning or tracking-system updates.

5. Delivery Delays

While we work hard to get your order to you on time, delivery dates are estimates rather than guarantees.

Shipping may occasionally be delayed because of:

  • Severe weather
  • Natural disasters
  • Holidays and peak-season volume
  • USPS operational delays
  • Incorrect or incomplete addresses
  • Transportation disruptions
  • Regional delivery issues
  • Unexpected carrier circumstances
  • Other events outside Prime Shop's reasonable control

USPS itself notes that actual delivery timing can depend on factors such as origin, destination, and drop-off time.

If your package is delayed, please check your tracking information first. If you need assistance, contact us and we will do our best to help.

6. Incorrect or Incomplete Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

Please carefully review your:

  • Name
  • Street address
  • Apartment/unit number
  • City
  • State
  • ZIP code

If you realize that your address is incorrect, contact us as soon as possible.

We will make reasonable efforts to correct an address before the order ships, but we cannot guarantee that changes can be made after an order has entered the fulfillment or shipping process.

Prime Shop is not responsible for orders delayed, returned, or delivered incorrectly because of an incorrect or incomplete address provided by the customer.

7. Lost, Stolen, or Missing Packages

If USPS tracking shows that your package was delivered, but you cannot locate it, please first:

  1. Check around your delivery location.
  2. Check with household members or neighbors.
  3. Check any secure areas where the carrier may have left the package.
  4. Review the USPS tracking information.
  5. Contact your local USPS office if necessary.

If the package still cannot be located, please contact Prime Shop and provide your order number and tracking information.

Prime Shop will make reasonable efforts to assist you, but Prime Shop is not responsible for packages confirmed as delivered by the carrier, including packages that may subsequently be lost or stolen after delivery.

8. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as reasonably possible.

To help us investigate the issue, please provide:

  • Your order number
  • A description of the damage
  • Photos of the damaged product
  • Photos of the shipping package and packaging, if available

Please keep the original packaging until the issue has been resolved, as it may be required for a carrier claim or investigation.

9. Returned or Undeliverable Packages

A package may be returned to Prime Shop if:

  • The address is incorrect or incomplete
  • The package cannot be delivered
  • The recipient refuses delivery
  • The package is unclaimed
  • USPS returns the package to sender for another carrier-related reason

If the package is returned because the customer provided an incorrect or incomplete address, additional shipping costs may apply before we resend the order.

If a package is returned to us, please contact us so we can determine the appropriate next step.

10. Shipping Costs

The shipping charges displayed at checkout are the shipping rates applicable to your order based on the available shipping options.

Currently:

USPS Ground Advantage: FREE
USPS Priority Mail: $4.99

Prime Shop reserves the right to modify shipping methods and shipping rates when necessary. Any applicable shipping cost will be displayed to you before you complete your purchase.

11. Business Days

For purposes of this policy, business days generally mean Monday through Friday, excluding applicable U.S. holidays.

USPS may operate delivery services on Saturdays and under certain circumstances on Sundays or holidays, but these days should not automatically be assumed to reduce the estimated delivery period.

12. Order Cancellation Before Shipment

If you need to cancel an order, please contact us as quickly as possible.

We will attempt to accommodate cancellation requests received before the order has shipped. However, cancellation cannot be guaranteed once an order has entered processing or shipment.

Once an order has shipped, our cancellation process may no longer apply and the customer may need to follow our applicable return/refund procedure.

13. Changes to This Shipping Policy

Prime Shop may update this Shipping & Delivery Policy from time to time to reflect changes to our shipping services, carriers, operating procedures, or applicable requirements.

The latest version will always be posted on this page with the updated date.

14. Contact Prime Shop

If you have questions about your shipment, delivery, or shipping options, please contact Prime Shop through our customer support channel.

When contacting us about an order, please include your order number so that we can assist you more efficiently.

Prime Shop
1617 Heritage Dr
Valrico, Florida 33594
United States

+1 (505) 587-2917
amcprimeinc@gmail.com

Our Shipping Promise

Free standard shipping. Clear delivery expectations. Reliable USPS service.

We will always make reasonable efforts to process and ship your order promptly, provide accurate shipping information, and assist you if a delivery issue occurs.